frequently asked questions

How long can I expect for my phone case to arrive?

We provide standard shipping via USPS. Shipping timelines depend on your geographic location. We do not currently provide international shipping. All orders will be shipped after August 6, 2021. Please refer to your shipping confirmation for specific tracking information. If you have trouble accessing your tracking information or receiving your order, please contact us at info@seventhhouse.org. We will be sure to respond within 24-48 business hours.



I never received my phone case. What now?

We're so sorry that you're experiencing this inconvenience and would love to get this sorted out right away! If your order does not arrive in 45 days please contact us at info@seventhhouse.org with your order number and a description of your issue. We'll be sure to respond within 24-48 business hours.



How can I make changes to my order?

You can make changes to your order within 24 hours of receiving your order confirmation email. Please email us at info@seventhhouse.org with your order number and new purchase details. We'll be happy to help! Please note: We do not provide refunds at this time, only exchanges at an equivalent price.



Do you provide refunds or warranties?

We do not currently provide refunds or warranties. We do, however, provide exchanges to any order if notice is submitted within 24 hours of receiving your order confirmation email. If you're interested in an exchange, please email us at info@seventhhouse.org with your order number and new purchase details. We'll be sure to respond within 24-48 business hours.



Are you a black-owned company?

Yes! We are black- and woman-owned and operated. We look forward to collaborating with other small, black-owned businesses to help make our communities' communication experience one of purpose.